Shipping & Returns

Important note:
Due to the current Covid-19 situation there are shippping restrictions for several countries. Your oder might arrive later than expected. Click here for more information.

Shipping

We ship worldwide with DHL, with basic insurance and tracking. The shipping rate for your order will be calculated during the checkout process. Prices in non-EU countries do not include the VAT.

Germany

Parts & Accessoires €5,95
Bike frame €9,95

Worldwide Zone 1

Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic, Andorra, Great Britain, Italy, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City

Parts & Accessoires up to 1 kg €10,95
Parts & Accessoires over 1 kg €17,95
Bike frame €24,95

Worldwide Zone 2

Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus, Albania, Bosnia-Herzegovina, Faroe Islands, Greenland, Iceland, Macedonia (Rep.), Moldova, Republic, Montenegro, Norway, Serbia, Ukraine, Belarus, Liechtenstein, Switzerland, San Marino

Parts & Accessoires up to 1 kg €10,95
Parts & Accessoires over 1 kg €20,95
Bike frame €34,95

Worldwide Zone 3

United States, Canada and Mexico

Parts & Accessoires up to 1 kg €10,95
Parts & Accessoires up to 2 kg €22,95
Parts & Accessoires over 2 kg €36,95
Bike frame €105,95

Worldwide Zone 4

All countries and territories not assigned to the zones above

Parts & Accessoires up to 1 kg €10,95
Parts & Accessoires up to 2 kg €22,95
Parts & Accessoires over 2 kg €22,95
Bike frame €105,95

Shipping Costs Bikes

We ship bikes to Germany and Austria with DHL and to all other countries with DHL Express.

Germany €55,95
Austria €79,95
Belgium, Luxembourg, Netherlands, Denmark, France, Monaco, Great Britain, Poland, Spain, Czech Republic, Italy €199,95
Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Lithuania, Latvia, Malta, Portugal, Romania, Sweden, Slovakia, Slovenia, Hungary, Cyprus €249,95
Liechtenstein, Norway, San Marino, Switzerland €219,95
all countries and territories not assigned to the zones above Due to restrictions on overseas shipments of large boxes we can't offer full bikes outside of Europe until further notice. (all countries and territories not assigned to the zones above) 

Returns

You would like to return your order to us?
Please contact us at hello@raawmtb.com in case of a return.
We offer free returns for apparel, small parts and accessories within Germany. The cost of returning complete bikes and frames, as well as returning orders from abroad in general, must be paid by the buyer. The return period is 14 days after receipt of the goods. 

The shirt or hoodie does not fit you?
We do not offer a direct exchange. Your return will be handled separately. Of course you can order the desired product in our online store at the same time. Just send your first order back to us and we will refund the amount you paid. 

Refund of a return
As soon as the goods have arrived and have been checked, we will refund your paid amount via the original means of payment. Returns are usually processed within 5-7 days. Additional costs for additional services, such as express shipping or similar, are excluded from the refund.

Where should I send the parcel?
Please send your returns to: RAAW Mountain Bikes GmbH, Albert-Einstein-Str. 5, 87437 Kempten, Germany.



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