Terms & Conditions RAAW Mountain Bikes GmbH

1. Scope

The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.

2. Contractual partner, conclusion of contract, correction options

The purchase contract is concluded with RAAW Mountain Bikes GmbH.

By placing the products in the online shop, we give a binding offer to conclude a contract for these items. You can put our products into the shopping cart without obligations and submit your entries before sending your binding order. The purchase contract is made by clicking on the purchase button in the ordering process. Immediately after submitting your order you will receive a confirmation of your order by email.

3. Contract language, contract text storage

The languages ​​available for the conclusion of the contract are German and English.

We save the contract text and send you the order data and our terms and conditions in text form. For security reasons, the purchase contract is no longer via internet accessible.

4. Terms of delivery

In addition to the specified product prices, shipping costs are added. You can find out more about the shipping costs under ‘Shipping Cost’.

You also have the option to pick up your order from RAAW Mountain Bikes GmbH, Albert-Einstein-Str. 5, 87437 Kempten, Germany by appointment.

5. Payment

The following payment methods are generally available in our shop:

Payment in advance

If you choose the payment method prepayment, we will give you our bank details in a separate email and deliver the goods after receipt of payment.

Credit card

When placing the order, you provide your credit card details. After your legitimation as a legitimate cardholder, the payment transaction is carried out automatically and your card is debited.

Sofort by Klarna

After placing the order, you will be forwarded to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount immediately, you must have a bank account activated for online banking, legitimize yourself accordingly and confirm the payment order to us. You'll get more information during the ordering process. The payment transaction will be carried out immediately afterwards and your account will be debited.

Cash on pickup

You can pay the invoice amount in cash upon collection in our store in Kempten.

6. Transport damage

If goods are delivered with obvious transport damage, please report such damage to the deliverer as soon as possible and please contact us immediately. If you do not file a complaint or contact us, it will have no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

7. Warranty, guarantee and return policy

Unless otherwise expressly agreed below, the statutory warranty rights applies.

The following applies to used goods: if the defect occurs one year after delivery of the goods, claims for defects are excluded. Defects that occur within one year from delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.

The above restrictions and shortened deadlines do not apply to claims due to damage caused by us or our legal representatives

  • in the event of injury to life, limb or health
  • in the event of wilful or grossly negligent breach of duty and malice
  • in the event of a breach of essential contractual obligations, the fulfilment of which enables the proper execution of the contract in the first place and on the observance of which the contractual partner can regularly rely (cardinal obligations)
  • as part of a guarantee promise, if agreed or
  • as far as the scope of the Product Liability Act is open.

Information on any additional guarantees that may apply, and their exact conditions can be found under ‘Warranty’.

According to the legal right of cancellation, you can cancel the purchase contract within 14 days without giving any reason. The cancellation period begins on the day you receive your goods.

8. Liability

We are always liable without limitation for claims due to damage caused by us or our legal representatives

  • in the event of injury to life, limb or health
  • in the event of wilful or grossly negligent breach of duty
  • in the case of a promise to guarantee, if agreed, or
  • as far as the scope of the Product Liability Act is open.

In the event of a breach of essential contractual obligations, the fulfilment of which enables the proper execution of the contract in the first place and on the observance of which the contractual partner can regularly rely on (cardinal obligations) due to slight negligence on the part of us or our legal representatives, the amount of liability shall be that which was foreseeable at the time the contract was concluded with the occurrence of which can typically be expected.

In addition, claims for damages are excluded.

9. Applicable law

The purchase contract is subject to the law of the Federal Republic of Germany.

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