Terms & Conditions RAAW Mountain Bikes GmbH

1. Scope

The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.

2. Contractual partner, conclusion of contract, correction options

The purchase contract is concluded with RAAW Mountain Bikes GmbH.

By placing the products in the online shop, we give a binding offer to conclude a contract for these items. You can put our products into the shopping cart without obligations and submit your entries before sending your binding order. The purchase contract is made by clicking on the purchase button in the ordering process. Immediately after submitting your order you will receive a confirmation of your order by email.

3. Contract language, contract text storage

The languages ​​available for the conclusion of the contract are German and English.

We save the contract text and send you the order data and our terms and conditions in text form. For security reasons, the purchase contract is no longer via internet accessible.

4. Terms of delivery

In addition to the specified product prices, shipping costs are added. You can find out more about the shipping costs under ‘Shipping Cost’.

You also have the option to pick up your order from RAAW Mountain Bikes GmbH, Albert-Einstein-Str. 5, 87437 Kempten, Germany by appointment.

5. Payment

The following payment methods are generally available in our shop:

Payment in advance

If you choose the payment method prepayment, we will give you our bank details in a separate email and deliver the goods after receipt of payment.

Credit card

When placing the order, you provide your credit card details. After your legitimation as a legitimate cardholder, the payment transaction is carried out automatically and your card is debited.

Sofort by Klarna

After placing the order, you will be forwarded to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount immediately, you must have a bank account activated for online banking, legitimize yourself accordingly and confirm the payment order to us. You'll get more information during the ordering process. The payment transaction will be carried out immediately afterwards and your account will be debited.

6. Transport damage

If goods are delivered with obvious transport damage, please report such damage to the deliverer as soon as possible and please contact us immediately. If you do not file a complaint or contact us, it will have no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

7. Warranty, guarantee and return policy

Unless otherwise expressly agreed below, the statutory warranty rights applies.

The following applies to used goods: if the defect occurs one year after delivery of the goods, claims for defects are excluded. Defects that occur within one year from delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.

The above restrictions and shortened deadlines do not apply to claims due to damage caused by us or our legal representatives

  • in the event of injury to life, limb or health
  • in the event of wilful or grossly negligent breach of duty and malice
  • in the event of a breach of essential contractual obligations, the fulfilment of which enables the proper execution of the contract in the first place and on the observance of which the contractual partner can regularly rely (cardinal obligations)
  • as part of a guarantee promise, if agreed or
  • as far as the scope of the Product Liability Act is open.

Information on any additional guarantees that may apply, and their exact conditions can be found under ‘Warranty’.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (RAAW Mountain Bikes GmbH, Albert-Einstein-Str. 5, 87437 Kempten, Email: hello@raawmtb.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. ane-mail to hello@raawmtb.com). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back.You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.We will cover the costs of returning the goods within Germany. Excluded are the costs of returning complete bikes or frames and the return of any goods from abroad. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)
RAAW Mountain Bikes GmbH, Albert-Einstein-Str. 5, 87437 Kempten
Email: hello@raawmtb.com

  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
  • Ordered on (*)/received on (*),
  • Name of consumer(s),
  • Address of consumer(s),
  • Signature of consumer(s) (only if this form is notified on paper),
  • Date ___________ 
(*) Delete as appropriate.

    Exclusion of the right of withdrawal

    A right of withdrawal does not exist for the delivery of goods that are manufactured according to individual customer specifications or are clearly customized to the personal needs of the consumer. 

    8. Liability

    We are always liable without limitation for claims due to damage caused by us or our legal representatives

    • in the event of injury to life, limb or health
    • in the event of wilful or grossly negligent breach of duty
    • in the case of a promise to guarantee, if agreed, or
    • as far as the scope of the Product Liability Act is open.

    In the event of a breach of essential contractual obligations, the fulfilment of which enables the proper execution of the contract in the first place and on the observance of which the contractual partner can regularly rely on (cardinal obligations) due to slight negligence on the part of us or our legal representatives, the amount of liability shall be that which was foreseeable at the time the contract was concluded with the occurrence of which can typically be expected.

    In addition, claims for damages are excluded.

    9. Applicable law

    The purchase contract is subject to the law of the Federal Republic of Germany.

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